General Inquiries

For questions about platform features, pricing, account management, or non-technical assistance, please contact us through the channels below. We route messages to the appropriate specialists to ensure a swift and accurate reply.

• Email: [email protected]
• Response channel: email correspondence is monitored and tracked to ensure timely follow-up.

Developer Submissions

We welcome technical proposals for integrations, API access, and partner programs. To facilitate a smooth review, please provide comprehensive, technical details that describe the integration scope, security considerations, and expected outcomes.

• Application or project name
• Target platforms (iOS, Android, Web, etc.)
• Proposed integration points, APIs, and SDK references
• Security posture, data handling, and privacy considerations
• Documentation, diagrams, and deployment timelines
• Primary contact and preferred communication method

Submit Developer Submissions by emailing [email protected] with the subject line “Developer Submission: [Your App Name]”, or use the form below and select the “Developer Submission” category.

Response Times

Ipefu maintains predictable timelines to support your planning. Typical response windows are:

• General inquiries: acknowledgement within 1 business day; substantive reply within 1–2 business days.
• Developer submissions: acknowledgement within 1 business day; detailed review usually within 3–5 business days, depending on complexity.
• Urgent production issues: acknowledgement within 2 hours during business hours; updates every 4 hours until resolution.

Timelines may vary during holidays or regional considerations. You will be informed of any expected delays and provided with a clear path to resolution.